FORM FIVE SELECTIONS 2021** FORM 5 JOINING INSTRUCTIONS

Get Help To Apply for University and Loans

1 Organizations have computerized system

The researcher findings show that majority of respondents 60.4% agreed with the statement that Organizations have computerized system of dealing with customer services while 32.2% of respondents disagreed with the statement that Organizations have computerized system of dealing with customer services.

Table Organizations have computerized system

Responses

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Total

Organizations have computerized system of dealing with customer services.

(25%)

(35.7%)

(7.1%)

(17.9%)

(14.3%)

(100%)

The researcher investigated that the percentage of respondents who agreed that Organizations have computerized system of dealing with customer services 60.4 is still not enough to make conclusion that organization services provided to customer are automated as average of 32.2% assisted the researcher to observe that the level of computerized technology to Public organizations still not enough to make conclusion of the study.

Therefore, the researcher investigated that, the level of technology adopted by public organizations should be improved so as to make sure the community receive quality services hence will soften quick development of the country.

2 Payments are recorded with automated machines.

The researcher findings show that majority of respondents 71.5% agreed that payments are recorded with automated machines while 21.4% disagreed with the statement.

Table Payments are recorded with automated machines

Responses

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Total

Payments are recorded with automated machines.

(25%)

(46.5%)

(7.1%)

(10.7%)

(100%)

Source: Field data (2019)

From the result, the researcher investigated that majority 71.5% of TRC respondents agreed with the statement that payments are recorded with automated machines, this implies that the Government/public organizations service are improved as the payments to supplier and all stakeholders are recorded automatically.

Therefore, the Government should make sure if there are some organizations that have not adopted this technology are trained and adopt the automated technology of serving customer and suppliers so as to increase efficiency of their services.

3 Organizations use of inventory techniques

The findings show that, 75% of the respondents agreed that Organizations use inventory techniques such as (ERP) and (JIT) to increase efficiency of serving customers while only 14.3% of the respondents disagreed with the statement.

Table Organizations use of inventory techniques

Responses

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Total

Organizations use inventory techniques such as (ERP) and (JIT) to increase efficiency of serving customers.

(32.1%)

(42.9%)

(10.7%)

(14.3%)

(100%)

Source: Field data (2019)

From this finding, the researcher investigated that Organizations use inventory techniques such as (ERP) and (JIT) to increase efficiency of serving customers. The respondents commented that these inventory systems and other techniques help the inventory control succeed as the order are placed timely to the customer/stakeholders.

Therefore, the organizations should put more insights to the organizations to improve more their inventory systems so as to gain the comprtitive advantage that Government organizations are providing better service compared from private organizations.

4 Electronic information to customers

The findings show that only 32.1% of the total respondents agreed with the statement that Organizations provide information to customers about their services electronically while 67.9% of respondents disagreed with that statement.

Table Electronic information to customers

Responses

Strongly Agree

Agree

Disagree

Strongly Disagree

Total

Organizations provide information to customers about their services electronically.

(14.2%)

(17.9%)

(50%)

(17.9%)

(100%)

Source: Field data (2019)

The researcher’s findings show that, majority of the respondents 67.9% disagreed with the statement that the Organizations provide information to customers about their services electronically, through the study the researcher investigated that the level of electronic communication between suppliers, customer and all involved stakeholders still not automated.

Therefore, the Government should provide trainings and empower organizations to achieve the important means of communication with customer and suppliers so as to maintain the needs of modern environment of procurement that is e-procurement.

5 Application of ICT with supplier response

It realized that the researcher findings found that 100% of all respondents agreed with the statement that the application of ICT helps suppliers respond on time.

Table Application of ICT with supplier response

Responses

Strongly Agree

Agree

Total

The application of ICT helps suppliers respond on time

(53.6%)

(46.4%)

(100%)

Source: Field data (2019)

As all respondents 100% of the respondents agreed to the researcher’s statement that the application of ICT helps suppliers respond on time, this imply that the application of information and communication system (ICT) that is applied especially in e-procurement helps the suppliers to execute their service on time.

Therefore, all public organizations of Tanzania should make sure that (ICT) is adopted and improved more so as to soften communication with suppliers.

6 Feedback of ICT adoption

The research findings show that majority 64.3% of the respondents agreed with the statement that after the adoption of ICT in procurement there was improved lead time management while 35.7% of the respondents disagreed with the statement.

Table Feedback of ICT adoption

Responses

Agree

Strongly agree

Disagree

Strongly Disagree

Total

After the adoption of ICT in procurement there was improved lead time management

(35.7%)

(28.6%)

(14.3%)

(21.4%)

(100%)

Source: Field data (2019)

From the findings, the researcher investigated that the majority 64.3% of respondents agreed that after the adoption of ICT in procurement there was improved lead time management, this implies that after an organization adopting ICT the communication and all associated services to customer and suppliers are improved, hence all organizations should make sure that ICT is adopted well as possible so as to improve development to the public.

7 ICT adoption and customer satisfaction

Research finding shows that majority 96.4% of the respondent agreed with the statement that the adoption of ICT in procurement led more customer satisfaction than before while only 3.6% of the respondents neither agreed nor disagreed with the statement.

Table ICT adoption and customer satisfaction

Responses

Strongly Agree

Agree

Neither Agree nor Disagree

Total

The adoption of ICT in procurement led more customer satisfaction than before

(64.3%)

(32.1%)

(3.6%)

(100%)

Source: Field data (2019)

From the study, the researcher investigated that the respondents who agreed with the statement 64.4% provide full and enough evidence that information and communication technology has many importance’s to any organization as increases customer satisfaction that is the whole public/community.

Therefore, from the improved public service, the development of the country will be inevitable.

8 ICT skills and costs

Research finding shows that, 71.4% of the total respondents agreed that the application of ICT increases costs in supplier and buyers that can cause delay or placing order by a buyer due to lacking skills while 21.5% of the respondents disagreed with the statement.

Table ICT skills and costs

Responses

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

Total

The application of ICT increases costs in supplier and buyers that can cause delay or placing order by a buyer due to lacking skills

(53.5%)

(17.9%)

(7.1%)

(17.9%)

(3.6%)

(100%)

Source: Field data (2019)

From the research findings the researcher investigated that, majority of the respondents 71.4% agreed that the application of ICT increases costs in supplier and buyers that can cause delay or placing order by a buyer due to lacking skills. This imply that, even if the organizations have tried to adopt ICT there is insufficient training to the staff engaging in procurement even some of the suppliers, contractors and service providers still lack ICT knowledge and adoption.

Therefore, both buyer and supplier should make sure that those who are involved are trained well on the use of ICT software so as to shorten the lead time and make service delivered as it prior planned.

Pata msaada kujisajili na AJIRA PORTAL, bofya hapa